Tag: customer service

The Love Practicum

Strength in Numbers

The idea that love is “just damn good business” (as I suggested in my previous post) is equally easy to embrace or dismiss, depending on your personal bias or point of view. Assuming for a moment that you’re one who accepts the idea (and if you’re not, consider this anyway—you may surprise yourself) how do [...]

Love Is Good Business

Heart

The emotion of love is considered to be out of place or simply inappropriate in business—especially in the technology world. Many believe that good business people keep their hearts out of their work. But, it’s the heart that brings the fire of creativity to bear on the day-to-day. It’s the heart that inspires drive, loyalty [...]

The New Era of Transparent Customer Service

Transparency is a commonly used term today. From government to business to the social graph, “transparency” has become a part of our every day lexicon. There are some obvious and high profile examples of transparency becoming a press relations nightmare; sorry Michael Phelps but I needed a good example here. Phelps “bongisode” was a brand challenge. As a very [...]